In a communique issued on Friday 9 September, the Mauritius Revenue Authority announced launching an e-Appointment system. Taxpayers can book a slot and get assistance for individual income tax returns and CSG returns.
The e-Appointment allows a taxpayer to reserve a specific time slot on a specific date.
Taxpayers will be guided via a WhatsApp video call.
Steps To Book An Appointment
- Go to the MRA’s Website
- Click on “e-Appointment.”
- Insert your TAN (user ID) or NID / NCID and your mobile number
- Choose a time slot for an available date on the calendar
- Confirm your slot reservation with the One Time Password (OTP) sent on your mobile number.
Steps To Attend An Appointment
- On the day of the appointment, you will receive an SMS with a WhatsApp link
- At the appointed time, you can click on this link and start a video call with an MRA officer.
It is recommended that taxpayers have all the documents and information ready before the WhatsApp call to have a smooth session with the MRA officer.
The MRA strongly recommends using this e-Appointment service and avoid calling in person at the customer service centre.
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