MRA Provides Video Assistance For E-Filling Purposes

MRA Provides Video Assistance For E-Filling Purposes

In a communique issued on Friday 9 September, the Mauritius Revenue Authority announced launching an e-Appointment system. Taxpayers can book a slot and get assistance for individual income tax returns and CSG returns.

The e-Appointment allows a taxpayer to reserve a specific time slot on a specific date.  

Taxpayers will be guided via a WhatsApp video call.


Steps To Book An Appointment


  1. Go to the MRA’s Website
  2. Click on “e-Appointment.”
  3. Insert your TAN (user ID) or NID / NCID and your mobile number
  4. Choose a time slot for an available date on the calendar 
  5. Confirm your slot reservation with the One Time Password (OTP) sent on your mobile number.


Steps To Attend An Appointment


  1. On the day of the appointment, you will receive an SMS with a WhatsApp link
  2. At the appointed time, you can click on this link and start a video call with an MRA officer.

It is recommended that taxpayers have all the documents and information ready before the WhatsApp call to have a smooth session with the MRA officer. 

The MRA strongly recommends using this e-Appointment service and avoid calling in person at the customer service centre.

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